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Privacy Policy

Effective Date: 3rd March 2026

At Wilderhouse, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.

By using our website and services, you consent to the practices described in this policy.
 

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Information
When you make an inquiry, book a tent, or contact us through our website, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment information (through our secure payment processors)

  • Event details (e.g., date, location, package choices)

Usage Data
We may also collect non-personal information automatically as you use our website. This may include:

  • Your IP address

  • Browser type

  • Device information

  • Pages you visit on our site

  • Referring URL

  • Time and date of your visit
     

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your bookings or inquiries

  • To send you updates and information related to your bookings, orders, or events

  • To respond to your customer service requests or feedback

  • To improve our website, products, and services

  • To send promotional emails (with your consent) about new products, services, and special offers that may interest you

  • To comply with legal obligations
     

3. How We Protect Your Information

We take the protection of your personal information seriously. We employ a variety of physical, electronic, and procedural security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure socket layer (SSL) encryption for all sensitive data exchanges

  • Regular monitoring of our website for vulnerabilities and breaches

  • Secure third-party payment processing for financial transactions

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who help us operate our business or conduct our services, such as payment processors, hosting services, or email marketing platforms. These third parties are required to protect your information in accordance with this privacy policy.

We may also disclose your personal information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
 

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use the site. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your experience on our website.
 

6. Your Rights

As a resident of the UK, you have the following rights regarding your personal information under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR):

  • The right to access the personal information we hold about you

  • The right to correct or update any inaccurate personal data

  • The right to request the deletion of your personal data

  • The right to object to or restrict the processing of your personal data

  • The right to withdraw consent for marketing communications at any time

If you wish to exercise any of these rights, please contact us at hello@wilderhousevents.co.uk or use the contact details below.


7. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies before providing any personal information.
 

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the new policy on this page and update the "Effective Date" at the top of the page. We encourage you to periodically review this page for any updates.
 

9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights regarding your personal information, please contact us at:

Wilderhouse
Email: hello@wilderhousevents.co.uk
Phone: 07464070020
Address: 83 Grange Road, Alresford, SO24 9HF, United Kingdom

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